If for any reason you you feel not satisfied with our Hosting service, you are free to cancel your hosting plan with us and we guarantee full payment refund if you cancel you service within 30 days, EXCEPT for Accounts canceled for Abuse and the domain price. Because TLD's have a one year contract and this Money Will be deducted from your Payment please check for domain pricing.

It is the sole responsibility of the client to make sure Mpesa/any other mobile payment Transaction code used for payments is keyed in on the INVOICE being payed for at our portal. If the client has a difficulty in applying a payment, they are free to seek help from us.

Once a client makes payments, it is the client's sole responsibilty to check that we have sent them an invoice stamped "PAID" which confirms that out automated portal is aware of the service/product payment

Invoices are created automatically 14 days before the expiry of the service/domain. The client has a grace period of 14 Days from the date of expiry to renew the service/domain unless your service needs special attention which a client will get mails or phone communication concerning the same, this will revoke all other grace periods and this notice takes precedence. from the 15th day to the 28th day, a penalty of 15% of the invoice total is applicable, later than that the account is terminated with no further warning.

All services provided by may only be used for lawful purposes.
Use of our services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying of music, books, photographs, software or any other copyrighted work. If you believe that your copyright or trademark is being infringed upon, please email with the information required.

Examples of unacceptable material

IRC Bots, Proxy Scripts / Anonymizers, Pirated Software / Warez, image, filedump, mirror, or banner-ad services (similar to rapidshare, photobucket, or commercial banner ad rotation), topsites, commercial audio streaming (more than one or two streams), Escrow, High-Yield Interest Programs (HYIP) or related sites, Investment sites (FOREX, egold exchange), sale of any controlled substance without prior proof of appropriate permit(s), AutoSurf sites, Bank Debentures, Bank Debenture Trading Programs, Prime Banks Programs, lottery sites, muds / rpg's, hate sites, hacker focused sites/archives/programs, or sites promoting illegal activities, IP Scanners, Brute Force Programs, Mail Bombers and Spam Scripts. Forums and or websites that distribute or link to warez content are prohibited.

We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene or threatening is prohibited and will be removed from our servers with or without notice.

Spam Policy
We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists" and "double opt-in" will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.

Bandwidth Usage
You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.

Price Change
We reserve the right to change prices listed on our website or any other media.

WebAukHosting shall not be responsible for any damages your business may suffer. WebAukHosting makes no warranties of any kind, expressed or implied for services we provide.

In case of downtime due to a natural calamity, hack, hardware failure, software failure, network failure or any other system failure, you are bound to be patient as we do everything possible to make sure your site goes back online. If does not offer a back up plan it is up to you to look for a temporally solution as the services are restored.

Changes to the TOS
We reserves the right to revise its policies at any time without notice

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